How I Save $100/mo by Using Teachery for My Help Desk
Links Mentioned:
I used code from Maria Alejandra’s course to achieve the look I use for my Help Desk.
Chatra for customer support chat button
In 2020, I reached a point in my business where I realized the necessity of building a Help Desk for systemizing customer support.
Customer support is part of the reality of building a business, but if we’re not taking steps to create systems around it, you’ll get to a point where supporting customers becomes a full time job.
Since I want to build what I call “a sabbatical-based business”, I knew that I needed to create a solution to help customers (and potential customers) get answers to their questions without relying on me to respond immediately to every message and email.
I searched high and low for a solution and eventually signed up for Intercom, which is a leading software in the world of help desks and customer support.
I was paying $100 a month for Intercom and, at the time, I wasn’t too bothered by the cost because I knew that if I could build a help desk on Intercom that people would use, it would save me a lot of time and money.
However, I didn’t like how cold and clinical the platform felt.
Eventually, with the help of Elfsight’s FAQ widgets, I figured out how to build my own Help Desk on Teachery. Canceling that $100/mo subscription to Intercom and moving everything over to Teachery felt so gooooood.
It’s been nearly a year of using Teachery for my Help Desk and I haven’t had any need or desire to move to a different solution. As I said in the video above, hosting my Help Desk on Teachery has allowed me to:
make it easy for my customers to find the answers to their questions
cut down dramatically on the number of messages I would get via my customer support chat button
cross-promote my other offerings because of the visually segmented way that I designed my help desk
I encourage you to start building a Help Desk for your business before you think you need one. It’s something you want to keep growing as new questions come in and it’s one of the most powerful systems you can have in place.
